In November 2011 I purchased a groupon for a bobblehead from 1Minime.com. On December 18, 2012, I ordered my bobblehead and uploaded my 8 pictures and paid $97.40 for shipping and the two person bobblehead. The charge on my credit card indicated PayPal Unitune and the order process said I could expect my bobblehead in 8-12 weeks.
After waiting 12weeks and having heard absolutely nothing I emailed the 1MiniMe who never responded to my email. I was unable to find a phone number and when I called the number on my credit card statement beside the PayPal information it went to PayPal. PayPal said they had no transaction for my account.
I contacted Groupon who agreed to contact 1MiniMe and if they were unable to resolve the matter would refund my money.
1MiniMe responded back to Groupon saying they were waiting on pictures from me, which I had already uploaded. Groupon provided me the email so i responded to David Garneau at 1MiniMe asking what they needed from me. Again no response. In February Groupon refunded me the money for the Groupons and recommended I dispute the charge with my credit card company. On 2/22/2012, PayPal validated the charge as valid and my credit card company closed the dispute, still no refund of the $97.40 that was charged to my account. I again contacted 1MiniMe and for months emails have gone back and forth but still they refuse to refund my money or send me the bobbleheads.
As of 5/10/2012 I still have not received the bobbleheads or a refund. PayPal is contacting 1MiniMe again asking them to send the merchandise or refund my money but also said their hands are tied and they cannot provide me further information about 1MiniMe.
My next step is to contact an attorney who most likely will not want to touch the case because it is all over $97.40 which won't even cover their fee.
DO NOT USE 1MINIME.COM unless you want to lose your money and struggle for months to get anyone to help!
This company is taking money without providing the merchandise. I have been trying to get my money refunded since February for an order made in December 2011. So far PayPal and Discover have been useless saying that because 1MiniMe sent them an email saying they were waiting to hear from me, both companies closed the dispute and say they cannot reopen it. Apparently 1Minime is aware of how credit card companies and Paypal work and simply try to string you along until such time that your ability to dispute has past.
