I have been with them for over 5 years too and just recently emailed the CEO: TimWilliams@21stmortgage.com with no response - surprise, surprise! Their collections department is, in my opinion, harrassment and bullying. The first person you speak to seem to be sincere and understanding and willing to work with you...BUT WAIT...then you have to repeat everything to a "supervisor"...don't be fooled...I heard that this is just a fellow co-worker - they tag team. The "supervisor" is the bully...they talk over you..will not allow you to make arrangements. Instead, they want your current payment due plus the next month's payment due. Their inventory of foreclosure homes is extremely large. You would think they would be willing to work with you. I work for a large mortgage company that has been helping many homeowners with modifications, etc to prevent foreclosure. I regret everyday buying a mobile home because I have to deal with 21st mortgage. If I lived in a house...at least I could get a modification or some sort of assistance instead of a nervous breakdown. This company needs to be closed down. I will be contacting my Better Business Bureau and Attorney General's Office. If we all worked together and complained to the proper authorities...we may see action taken against them.
