I have just discovered that Pointshop have taken £136 from my account and I have received nothing in exchange. I'm furious. The bank has changed my card and I phoned Denmark to try and get my money back but have had no joy. I email them every day pleading for a compromise out of good will but they say I signed up to their service - I thought I was getting a toothbrush! I'm going to see if Santander are as sympathetic as Natwest. The bit I don't understand is that I did give my card details in order to receive the toothbrush...they say I ticked the box signing up to their terms and conditions, which apparently stated that £45 was going to be taken from my account so am not sure what to say to the bank...Has anyone else had a refund from Santander?
Hi again, great news my bank - Santander have refunded me 3 lots of £45 that pointshop ripped me off. Don't give up trying with the bank - get transferred to the disputes department and raise a case. This is fraud, so your bank has to act on it. They need to shut this company down. I never got the toothbrush! It was a total con.
Good luck!
