I made a booking for a hotel in bangkok on april 6, 2012 using agoda application for iphone for the first time.
I thought transaction was succeed because I read a notification said
"we'll send you a confirmation to your email shortly.."
Which i never get until now.
So 3 days later on april 9, I made a booking again for the same hotel (but this time using website) because I thought the previous one was failed.
They sent me hotel voucher like usual this time.
The problem is, they charged me for the first one which I never get the voucher, to my credit card.
I've sent email to customer service twice asking them to fix this,
But they never reply me.
I'll never use agoda anymore if they don't fix this.
I just got a call from agoda representative
he explained that I misspelled my email address, that's why I don't get the voucher
he also kindly asked if I want to cancel the booking and refund it to my credit card bill
I'm so relieved the problem is finally solved
thanks agoda
i bought a set of victoria secret pajama for US$48.48 (include shipping to indonesia) from ebay seller (ID: brensco) on august 13, 2012
i have paid it via paypal, and i unfortunately haven't received the item until now
it's been more than 2 months and i found out that ebay only covers a purchase less than 45 days :(
i tried to contact the seller on Sept 8, 2012 and they said that the postal service (USPS) informed them that i should allow AT LEAST 8 weeks for delivery of a package to certain foreign countries due to increased security measures
so i decided not to worry and give them more weeks to wait for it
weeks passed i never got the item i bought, so i sent them another email on October 11, 2012
i got a reply telling me that they're on vacation and should be back on october 15, 2012
however, they never reply my email since then
i know that i should report for a dispute before 45 days
but in my defense, i've tried to contact the seller before then (like ebay suggested)
and the seller seemed to be sure it would be delivered,
they also provide a delivery service with tracking number (which i found out now was not helping at all)
so i've never guessed i would be scammed
i tried to contact both ebay & paypal about this issue minutes ago for a solution
i have all the correspondences on my inbox in case they need proves
