This complaint is ABSOLUTELY FACTUALLY WRONG !
The customer has not read the railway signage correctly - the Railway sign says "Infants under 5 years are NOT allowed to occupy the outside seat". Another sign says - " Infants under 5 years MUST only occupy the middle seat with an adult positioned on each side of that infant".
The train is not operated by Tours R Us - it is owned and operated by SCENICWORLD .
As for seat belts, the NSW Government does NOT require this train to have seat belts !
I guess, because it travels so slowly, and the ride is only about 1 minute.
Mr Ahmed was directed by myself and the train operator to seat his infant in the middle between himself and his partner - this is what he did.
I did EVERYTHING CORRECTLY and this is an ABSOLUTELY false complaint against me !
If there are any issues on safety re seat belts etc - they should be directed to the Owners of the train - SCENICWORLD.
The train has carried MILLIONS of people, ages 3 months old to 100 year olds, for about 60 years, EVERYDAY, in complete safety !
We give our customers a WONDERFUL day tour to the BLUE MOUNTAINS, EVERYDAY, and have been for 16 years !
This complaint is WITHOUT any justification, whatsoever, it is FACTUALLY wrong !
Ken Levien
Managing Director
