My Message:
I recall that I am supposed to pay $27.99 but the deposit I paid was 60.23. I asked the shipper to apply the balance from my UShip deposit to his account but he said that he does not get a penny from UShip. That deposit is not his. That is paid to UShip. Now I am confused. Are you collecting from me both my fee and the shipper's fee? Why not state that up front?
It's very confusing and aggrevating when Shippers and I am talking different things.
This sort of lack of explict makes me less likely to use UShip in the future.
---------------------------- UShip reply--------------
Thank you for the email. All shippers are prompted to pay a deposit via uShip upon accepting a service provider's bid. Once you pay the deposit when accepting a bid, you only owe the service provider the remainder of the matched bid price, since the deposit credits their account to pay their fees.
According to the uShip User Agreement, bids must be all-inclusive. This means that any insurance, tolls, permits, uShip fees, etc. are included in the bid price that you accept. When you accept a bid, you will be prompted to pay a deposit, which is a percentage of the match price. This deposit credits the service provider's account and pays their uShip transaction fees.
You can always refer to your Booking Details, as it explains the deposit payment and the remaining amount owed to the service provider. After paying the deposit via Paypal, you owe the remainder of the bid price. Service providers are informed of this in their Booking Details as well. In addition, shippers pay a uShip service charge. The shipper service charge is a fee that you pay directly to uShip. The service charge that you do pay is calculated depending on the commodity you are shipping. When you accepted the bid you agreed to pay this fee along with the deposit.
When you matched with gizzmolink, you paid a $60.53 deposit and a $27.99 service charge. The deposit is deducted from the bid price and you pay the remaining $460.00 directly to the Service Provider. This information can be found within your Booking Details.
For more information, please review our user agreement (#4 and #5). I have included the link below.
--------------------------My Reply back--------------------------------
Thank you for the reply. It was my error not to read carefully all the details about the use of uShip.
As you write quite clearly that the collected deposit is really the Shipper's fee. Why not state in a conspicuous manner instead of in legalese? You claim that this goes to the shipper's account. It really does not, it simply makes a round trip back to uShip. I thought that the deposit was inclusive of the $27.99. I now realize that is separate too. So in effect whatever cost benefit there was to use uShip I lost. I should simply used ebay's preferred shippers. The cost would have been less, and more importantly less surprising.
You may offer a worthwhile service but definitely at a very steep cost. You are charging in effect fees as outrageous as the credit card companies.
