WARNING! This company sells used parts, not always in good condition, and not always the correct part. They do not offer refunds! Avoid !
I personally agree with the complaintant. I wish I found this complaint, before I ordered from them. This retailer sells used, poor condition parts, even incorrect parts, and does not offer a refund. He also keeps credit card info on file, and charges to it, without your permission! Avoid...avoid...avoid !
Interesting that this company, which is runned by Mr Todd Wellborn, monitors this website. They must know that their business is truly a scam to cheat honest consumers out of their hard-earned money. Let's punch some wholes in their supposed story. The initial order was for authentic Ford/Motorcraft parts, as specifically requested. The lift struts that arrived were aftermarket AND leaking (this is his definition of perfect working order). If this "merchant" really knew his Mustangs, then he would know exactly which storage pocket goes with a '93 GT, as stated when order was taken. When the order for the storage pocket was placed, Mr Wellborn was informed that the $40 credit would be used. There was no mention that shipping was not eligible, and CERTAINLY no mention that an additional charge would be placed against the credit card. No credit card information was exchanged, nor authorized. Not only is this FRAUD, but it is THEFT as well. Let's also toss in, giving out personal information, from his comment above. Merchant agreed to accept return shipment of storage pocket, but made no mention that another pocket would be shipped out. An authentic OEM part was ascertained for less than Mr Wellborn quoted for a used one, to get the job completed. A week later an envelope was delivered that contained an email transcript printed out, with $15 S&H circled...that was it...that was their explanation? A day later an unaxpected box was delivered. The "company" was contacted the following day. The 2 calls (over an 8 month span), asked politely if the matter could be cleared up. The first response, "WHATEVER!" and hang up from Mr. Wellborn himself The second, the representative said she would speak with Mr. Wellborn, and call back. Here's a surprise...no callback! That sure is a mature way to run a company. This guy is so off-the-mark, he doesn't even know what the purpose of the BBB is. He thinks the BBB is a hired gun to bully him. He's under the impression that the BBB dismissed the complaint. What an idiot! It's not their place to "dismiss". They determine whether they can help resolve the issue. If they cannot, they inform the parties involved, and keep a record of it. Mr Wellborn doesn't mention that there are multiple complaints filed with the BBB as well as this site. Instead, he takes the "I'm the victim" approach. He mentions that he's not in the business to give out free parts...well people...BEWARE! He's in the business to make FREE MONEY for himself! Steer clear...there are much BIGGER...HONEST companies that can get you the Mustang parts you need. Give Fox Mustang Resto a search to start with.
Hey Richard, beware, I'm sure you'll see a comment from him on this thread. Most likely, they shipped you a late 80's fender. Since the early models came with 15" wheels, the fender is going to be slightly different than your '92, with 16" wheels. All we can do, is keep on adding to this thread, and hope others heed our warnings.
