Wow, this really has taught me to do research before I order from a place online. There are hundreds of negative online reviews about this company.
Essentially, what happened was that I ordered flowers for a friend who's mother recently passed. I first thought it was fishy when I didn't get a delivery confirmation by email after a few days so I called and the company said everything had been delivered. After calling my friend, they said they did receive a call from the company, but never received any flowers.
***Wow, as I am writing this, the lady from the company called me and said that if I want to figure out what happened to the delivery, I need to call the delivery person myself! Unbelievable!
Anyhow, after a busy week at work, I called thinking everything would have at been sorted, given the fact that it had been a few days. The lady put me on hold for a long time and we never spoke. I called back the next day and she basically told me that they had held up there end of the bargain by delivering the flowers, but it wasn't there fault that no one was there. What I don't understand is they only made 2 delivery attempts in 9 days. If they were having a problem delivering, they should have called me to let me know, not lie and said that everything had been delivered. I told the lady that I want my money back and she said that she would not do that so I called my bank and disputed the charges.
What is really unfortunate about this is the missed opportunity to lift someone's spirits during the sad time surrounding a death in the family.
