I also ordered a handbag from them that was intercepted due to a "fraud investigation" they tried to say that UPS will issue me a new tracking number and I will receive my bag within 48hrs. It has been almost 3 weeks since I ordered the bag and it's still being held. Hautelilo says they will refund me when they receive the bag back...which I have no control over. I've had rude customer service reps and been given the run around. I've had my attorney send them an email to demand a refund and I'm still waiting. Do not order from this company...pretty sure the bags are fake.
