Myhosting is one of the worst hosting companies out there. If you ever call, you can only speak to a representative, never any engineers regarding Emergency issues, such as servers shutdowns.
We have recently setup a VPS "cloud solution" for one of our clients POS system for all of their Atlanta Stores. In the last month (December), there have been two major outages. The first one was for 7 hours and the more recent one is still down (6 hours and counting with no eta on being back up). With the VPS down, our client cannot complete ANY transactions, check inventory, run reports etc. Thousands of dollars were lost in the first outage. We are unable to communicate with our client why this is the 2nd time this has happened in just 2 weeks, and what fail-safes we [myhosting.com] will have in place so this does not happen again. Our clients are more than upset. In addition to the outage, Myhosting does not have any backups of our SQL server, an ETA of the repairs. Just simply telling us they are very sorry for the inconvenience. "I'm sorry" does not work in a business setting. No one cares. When you're sorry, we're losing money.
Myhosting's focus is on marketing and not service, hence the mass Google adwords marketing campaigns. Try contacting them, and see if you can have any engineers or system administrators answer questions regarding VPS servers, Dedicated Servers, etc. You can only communicate with representatives that put you on regular hold times. Try contacting myhosting and ask to speak to a supervisor, and they will state they are with other clients. I have never spoken to a manager on the phone in the 3 years with Myhosting. During to these recent events, we have found another company that can provide us with the services we need, and are willing to pay for. Over the next month, we will be transitioning our 300+ domains, exchange email accounts and VPS servers to another company. This will be a very painful and long migration, but one that has to be completed in order to retain current clients and minimize downtime.
