Very disappointed. I sent out my sunglasses with USPS, certified and insured on April 4, 2011. On May 3, 2011, I received a letter requesting for $20 for the repair. I sent it on May 4, 2011.
Today is September 30, 2011 (about 5 months), and nothing received. The check was processed few months ago.
I called the customer service today, and request for an update, and the representative told me "It is PROBABLY because your sunglasses is sent to Italy and fix it and bring back to US." PROBABLY:? ARENT YOU SUPPOSED TO BE CERTAIN WHERE MY GLASSES ARE ?
They said I should call back on Monday, since they will shipped out the new glasses, not the repaired one on Monday, which means I need to waste another 30 minutes on the phone with this stupid company for tracking information.
It is sometime amazing that a size of company like Ray-Ban partners with a company like this. Shame on you both.
