This is an enquiry e-mail via https://www.cardilly.com/ from:
Paul
I am hoping that you have the 3 Wall Mart gift cards i purchased. Order Numbers: [protected], [protected], [protected]
Order Date: July 6th 2011 09:41
Order Status: Shipped... I have been waiting 2 months now to get the cards? I PAID $150.00 DOLLARS FOR 3 WAL-MART CARDS AND STILL NO CARDS IN THE MAILBOX HERE IN GRASS VALLEY ? I MIGHT NEED TO CALL MY UNCLE CHARLIE AT THE DOJ INTERNET FRAUD OFFICE IN SACRAMENTO, CA Hello,
First let me say that I am sorry that your order seems to
be late or at the very end of the delivery timeframe.
As I’m sure you are aware, we are a new company and
I guess there will always be some growing pains.
Shipping from Canada without tracking was probably not
the best way to go. But wanting to offer our customers
free shipping and not hiding the shipping in the cost of
the item, we seemed to have dropped the ball on this one.
We will be changing our policies and all future shipments
will have full tracking.
We thank you for your patience.
Your order shipped from Canada and gift cards are often
inspected by customs due to there monetary value.
We will contact Canada Post and U.S.P.S and put a trace
on your order.
If the trace does not turn up your order within a week, we
will just reship. We will send express which will get to you
within a few days only.
Or if you rather, we can arrange for a refund if it does not
show up within a week. But please do allow for the trace
results.
Again, I’m sorry for the delay and thanks for your patience.
Regards,
Customer Support
On Sep 15, 2011, at 2:33 PM
