I planned a trip to Vegas on July fourth and made a small order for about 20$ 2 weeks before my trip. They usually ship within 3 days. The first week, I waited and nothing. No shipping information. So I called and left a voicemail. I also sent an email. I didnt want the items anymore because they were not going to arrive on time and should have been shipped already. They didnt respond until I sent a second email requesting a refund. They responded to my second email and not the first one. Mainly because I was unhappy and complained. That was very bad customer service according to me. It took them 1 week to respond. Then instead of refunding me, they would only allow a credit. I tried to fight the credit for a refund because I didnt want to purchase anymore from them but after emailing back and forth, I decided to respect their refund policy.
I have spend hundreds of money on this website and never had any problems until I had to deal with the staff there. I know its only 20$ but thats my money and for the customer service, they dont deserve my business. I feel like they didnt value me as a customer. Im sure they are not worried because of the thousands purchasing from them. But it was a very unpleasant feeling for me.
So I decided to purchase from them again recently and included my store credit. They never applied my store credit. SOOO I tried contacting them again to ask why my credit wasnt applied. Called and left another message and sent two emails. No response. I have emails to prove it!
