I just waited on the phone for over 10 minutes listening to annoying hold music at [protected]. I finally redialed and waited like 4 minutes then got someone. A book on my account is showed as overdue when I returned it 8 months ago, but they lost it upon being received at their warehouse. I talked to "Robert" on LiveChat then, and he said they would file a claim and it would clear from my account that I had a book still due.
Luckily, I've never been charged for this book, but it still shows as being overdue on my account. The person I just talked to said that they did file a claim back then, and I won't get charged, but the overdue book will never cease to show up on my account. She suggested creating a new account so that I don't have to see the overdue book.
Why can't Chegg just resolve the problem once and for all? Why can't they take the overdue status off of my account? I don't grasp how that would be so difficult. It should be their job. I totally agree with all of you, that they have worse than poor customer service skills.
Having to reach out and talk to Chegg about this multiple times has killed my trust in them. You literally DO have to jump through hoops to talk to someone. It is BS.
ASUFinanceBSSummaCumLaude-
"The only good thing is they save you money and you don't have books piling up around your house." Agreed.
Otherwise? Horrible corporate BS. Already on this board, there is serious, resonating animosity from their customers for their corporate behavior. Sounds a lot like WalMart's problem.
Signing up with them was no easy task.
1. If you sign up under a student rate, they will take forever to "verify" that you are a student. My verification only happened when I finally went to the office to pick up my Zipcard after applying almost 4 weeks before (I was waiting to get "verified" before I picked it up). The "verification" I had been waiting forever for entailed the secretary checking to see that my email address was a student one and "approving" me in some back room.
Once you sign up, they're not as practical as you'd think.
2. Cars cost about $10 an hour to rent. I have to pay $83 to go to NoHo from Boston for an evening to see a $22 concert? No way. This service should be treated like an emergency credit card - as in, you should never use it unless you have absolutely no other options. It's not an everyday convenient service.
They flaunt their robbery.
3. If you've been to their corporate office suites, you'll understand where all your money is going. That place was like Google, a playground for adults. Two Mac desktop stations, an orange leather couch, modern lighting, furnishings and construction, fancy glass rectangle "business cards." These masters of robbery are living like kings.
If signing up was a hassle, I'm afraid of what the smallest of issues, like if the tire needs air, will be like.
P.S. There is no way to reach A PERSON unless you call their local office, press 0, then leave a message and hope they get back to you. Tried emailing applications@zipcar.com, and the responder knew nothing of my situation and was of no help whatsoever. The responder told me that ZipCar was waiting for "the affiliate"-the school-to approve me. Which clearly wasn't the case. The school had to do nothing.
I could discuss many issues with VS. One of the biggest ones, and most relevant to me, was touched upon here in this complaint.
MareBear615:
Totally agree with you. I am a 40D, size XL for underwear. 40D, 38D, XL, that is a normal woman in the U.S. now. It makes no sense that they are excluding a major demographic that is only going to increase.
Stealth Pilot:
Women "should" learn something from "the fact that stores are going away from those sizes"?
Oh yes, clearly! That argument makes sense. Because the messages private corporations send about women's health and well being are THE standards by which all women should abide and live their lives by!
Not.
Tammy Weyler:
You are correct in that you don't have to be a big woman to wear a bra that big. That's why this whole issue is causing so much frustration for me and other women.
FrustratedwithVS made this point well- we are primarily being offered grandmother bras.
VSWoman and J&Jplus 2 and anyone making the argument for low sales:
If VS is getting rid of these sizes due to "low sales, " it is not because there is a shortage of women with the need for larger sizes than VS stores now offer. Low sales are because the bras marketed and sold to women with bigger busts at VS are ugly designs.
Most of the big bras at the semi-annual sales go unsold not because they are big, but because the bras available by VS in big sizes are ugly. Nudes, pale colors, cotton bras, or push ups (which, news flash, most women with a size 40D bust don't need the extra inch of padding).
If they sold equally attractive bras for women with big busts as they do for women with small busts, it would not be an issue. That's why they aren't selling. So VS has bad business sense in that it is trying to sell a product that won't sell, not due to the size of the bra, but due to the unattractiveness of it.
VS IS in fact actively discriminating against women of larger sizes. Having your cold hard cash rejected because you are not a certain size is a very personal thing. It makes bad business sense, because all 40D customers, as this thread proves, will tell probably 10 other people about their horrible experience.
VS needs to work on this issue and a number of others, not least of which is the need to unify their website, catalog and stores. Their website, in particular, is a piece of crap.
