We advertised our company [www.homeplumbingandheating.co.uk] (link: http://www.homeplumbingandheating.co.uk) with Yell.com in August. We got a second line listing for the entire area of West and South West London. We took out a contract for "central heating services" This included searches on the Yell.com site for all key words in relation to gas and boilers. Whe nthe advert was taken out initially we had a brilliant response. We also had a one year contract as agreed on this basis. Yell.com then sold all our sub keywords to other competitors although we had a contract on these words. It also turns out that the coverage area is much smaller than what we were sold. Yell.com maintains they do not have to give us the key words we were sold back as our contract is only for the keyword "Central Heating services" and not boiler repair and gas engineers etc.
I have been thrown from customer services to sales and so on. I have made numerous phone calls. They have suggested I may be able to put in a compensation claim, but have not guaranteed I will recieve it. All I am asking for is that they put us back into hte position that we have contracted with them !
