Have been a mediator between my son and Niagra Credit Solution. Was able to arrange monthly bill payments through bank. Now my son switched banks, the payment was not available. Bonnie was nice and tried to work with me since my son is overseas in the military, communication with him is not on a daily basis. However, there must be a deadline. And now Bonnie has been calling everyday. Even though I told her that the missed payment will be made this month. Now she is saying she can't wait. My son has 2 days to make that payment because it is a federal offense to bounce checks across state lines. It was a direct withdrawal from the account. My mother who is also on the account, offered to make the payment if Bonnie would send something in writing. Bonnie said that would not be possible to send a letter and get a payment within 2 days. I told her to email or fax the letter to me. She said, send the payment then I will send the letter. She started yelling that she has been working with me because my son is in the military but if she doesn't get that $200 in 2 days she will be forced to hand this over to the legal dept and that this would not be good for my son because he is in the military. I kept trying to tell her that my mother agreed to send the money for my son, all she has to do is fax me a letter. But she just kept yelling and she wouldn't let me talk and while she was yelling I asked my husband, who is a collector, is there any reason why she can't send a letter. She says she can't send a letter. he said, no, legally, she has to send a letter if the account is delinquent. Then she hung up on me. I called back and spoke to someone else. He faxed me a letter within minutes of speaking to him.
