We will not use Chem-Dry again. They went in and out of the house while they were cleaning the carpet without using booties or removing shoes. They left what looked like wet dog hair pieces on the carpet and floor boards and the carpet was soaked when they left. We called thier office to let the guy know and he said we got a better cleaning this time then we did the last time. We strongly disagree with this..But there was no talking to this guy. I strongly suggest Not using any Chem-Dry Company