I’m sorry to hear about the problems you’ve experienced. It’s always our goal for you to be satisfied with your new home and we’d like to continue working with you to come to a mutually agreed upon resolution. However, without your contact information, we’re not able to look up your account. If you could, please email it to customersupport@empiretoday.com or call us at [protected] x4195 so we can look into this further and have a member of our customer service team follow back with you. Thank you. Rebekah Clerk, National Customer Service Manager
Christopher, I’m sorry to hear about the issues you’ve experienced with your financing. I understand we spoke with you yesterday and have advised you to contact the finance company directly. They’ll be able to assist you in better understanding the concerns you’ve addressed. As a customer, we want to ensure you’re satisfied in the end. If you still have further questions or concerns after speaking with them, we’re always here to help. You can email us at customersupport@empiretoday.com or call us at [protected] x4195. Rebekah Clerk, National Customer Service Manager
Pam, we’re sorry for the issues you’ve had with your product and for any miscommunication that occurred regarding our pricing or warranty. While all of our products do come with a manufacturer and one year installation warranty, there are certain conditions that apply. Still, your satisfaction is very important to us and we’d like to work with you. I do understand that we did reach out to you to address your concerns. Could you please call us back at [protected] x4195 or email us at customersupport@empiretoday.com? Thank you and we look forward to working towards a satisfying resolution with you. Rebekah Clerk, National Customer Service Manager
