I sent in a pair of rayban's that I broke (the arm snapped in half) Luxottica (McDonough, Ga) in Feb of 11, with a $12.50 processing fee. I recieved a letter on May 10th requesting $17 (additional repair charge) which I sent on May 20th. In June I asked for an update and was told I would recieve the glasses in July. It is now almost August and after spending countless minutes in the [protected] que only to be hung up on, or put in eternal hold, then hung up on. I have no idea if I will see my money or my glasses again. Might be a good time to contact the attorney general of Florida and alert her office to what amounts to be a scam by Luxottica. As with all scams eventually they will impact enough people, who will in turn create a demand for justice ending Luxottica's game in a most unpleasant fashion. Unfortunate to see good brands destroyed by people lacking the most basic business accumen. I look forward to the day, and it will come, that Luxottica's has to file bankrupacy protection due to the number of lawsuites. I think this might be a mob scam engineered by the Italian owners...
