We bought our carport from Carolina Carports Inc., and today was our installation day. My husband took the morning off from work (they were already short staffed so this put an added burden on his employer) since we were told they would be there before noon. I called yesterday and asked what was the earliest time we might expect them and was told daybreak, so we both got up in plenty of time just in case we were the first install of the day. They did not get there early and were not there by noon either. My husband called the company here where we made the initial purchase, (not Carolina Carports Inc) and they called CCI to find out where they were. They were told that due to the rain last night they were running late but they would be here today. I checked with my husband around 3:30PM and still no carport installers. I called CCI myself and was told they would still be here today. The woman I talked to was basically rude and did not offer an apology when I complained about my husband missing a full day of work. They should have called us this morning to tell us about the delay. They finally arrived at 5:30PM! When they finished at almost 8:30, we were missing 2 anchors, which they say will be installed when the next available crew comes back to this area, which could mean weeks. My husband did say they did a good job installing the carport and he enjoyed talking to them (when they spoke English). We agree with a previous poster that said the parent company should be as good as the installers! I'm betting we won't ever get our 2 missing anchors!
