This has happened to me twice with Dish network. Once for setting up new service - moving from my old house to new. This most recent time was for turning off their service. Both times they wanted me to ship the old equipment back. Both times they sent the box out. And, as you might expect - both times I was charged for failing to return the equipment.
Fortunately, I had the presence of mind to snap a picture of the UPS shipping label that showed the tracking number on the first return nearly 2 years ago. When I was billed for $300 - I called customer support, gave them the tracking number and they promptly credited my account.
The most recent event was today - 7/7/2011 - We received a bill for $429.11 - $400 for the equipment, and $29.11 in taxes.
I logged into my account and opened a chat with the customer service. I gave them my tracking number and they promptly credited the $400.
This is quite obviously a scam they are pulling here. I cannot think of any other possible explanation. Most companies issue a Return Materials Authorization number (RMA#) to place on the box, so they can track the return. Dish apparently has no interest in tracking returns.
Very sketchy organization there.
JRHelgeson - Minneapolis, MN
