I was lucky to avoid carports.com before giving them any money. Long story short - I requested a quote from several internet metal carport dealers on June 8, 2011. I received quotes from all but carports.com within 1-2 days...the carports.com rep. sent me a sales pitch and a link to their website. Couple of days later, I get an email from the rep., no quote, just fluff. I replied that I would like that quote. He replies, no quote, needs more information (which seemed irrelevant). I send him the additional information and his reply...need more information. I finally told him that I don't need his quote as I have obtained quotes from several competitors to which his response is...as for competitors, we have none. He flaunts his prices and service and wishes me good luck. Note...still never got a quote so he did not back up his price claim, and as for service, well the run-around I got speaks for itself.