i recently called Jim Laabs music twice to get info on a piano and got this Troy guy both times...he was extremely rude both times and seemed to be more interested in purposely NOT being helpful rather than answer a few questions i had about the piano pror to completeing the sale...This would have been my first purchase at Jim Laabs and being from Wisconsin i tried to keep my money as local as possible but this guy was such a jerk i put my credit card back in my wallet and called Sweetwater Music [protected] where they answered all questions in a friendly manner and took great care of me ...id never waste another call to Jim Laabs Music again.
