Relevant dates:
Last day of contract for bundled service (TV+internet): June 4.
Paid bill on May 27, for bundled service covering May 5 to June 4.
I agree that RCN customer service is awful! I returned equipment (cable box) yesterday (June 2, 2011) and the agent at the payment center said, "you're missing the modem." I told her my bundled service of TV+Internet will be reaching end of contract in 2 days and I didn't wish to continue the bundle. But I signed up for a new month to month internet after my bundle contract, so I kept the modem. She condescendingly said, "you should have called us." I said, "I did (yesterday, June 1)." Then she checked her records again and said, "oh yea it's here." Just like that, no apologies for snapping at me.
Then today (June 3), I logged in to check my account and I have a bill for $91+ for bundled service from June 5 to July4. I don't want to pay the bill because this is service I do not owe (I don't even have a cable box anymore since I returned it yesterday.) The phone customer service rep said he can't cancel the bill, so I HAVE to pay the bill. I would just be credited with whatever I paid on my next bill (about $45) for the internet (June5-July 4). And I will get another credit for my next bill ($45) for July 5-Aug. 4. Why should I pay them in advance?! I'm not even sure I'd still be at my apartment in 2 months. I might even be moving by this month. Though RCN might credit me for anything I may have overpaid, I don't know how long that would take.
I told the phone rep that I don't want to ignore bills, only to find out I would be slapped with a late fee on my next bill. He said I should just pay the bill. I asked again that he do something about the situation. How ridiculous is it that RCN is asking me to pay a bill not owed? The phone rep said he'll put a note to waive the late fee on my account. We'll see about that on my internet bill by end of the month.
