We had Penguin Windows installed in our home a year and a half ago. Friday before Mother's Day, I discovered a separation 2 and a half feet long and one eights inches wide between the window and the sill of the front 90" long window. There is a strong smell of mildew which leads me to believe we have water damage and that it's been happening awhile. When my husband attempted to call them today (Monday), he got only an answering machine more than once. I've since discovered the same damage in another window. In reading other complaints I am sick at heart to think this may be an issue that will cost us a great deal to repair. The salesman claimed at the time there was no "small print" and that their windows - and the installation - were guaranteed for life. After careful reading, I discovered the installation is guaranteed for 30 days only. We have already failed to receive compensation for NOT saving AT LEAST 40% because we did not read the fine print that states the claim must be sent within 30 days of the year ending the date of installation. We barely saved 15% and did not send in the documentation on time. After spending over $20, 000 on these windows I can't even sleep at night thinking of the damage to my house that has already occured. It does not appear from the "Guarantee" that Penguin will do anything. Failing to answer their customer service phone isn't a good indicator. It is early days and I'm hoping and praying I'm wrong. My advice to ANYONE would be to NOT sign a thing until you talk it over with a legal representative!
