My boyfriend bought me a very expensive LeVian diamond necklace from Jareds to wear for my daughters wedding. I wore it that day, then once or twice again in the next two years. It is a very unusual piece and not something that you would wear everyday. I took it to Las Vegas with me last summer and when I took it out of the bubble wrap bag I had it placed in, it was in pieces! Needless to say, I was totally in shock that it had broken since I had only wore it a total of maybe 3 times! We took it back to Jareds and they only offered to fix it where it had broken apart. We had them do so and we only had it for a few months, never took it out of the bag that Jareds had put it in since we left the store. When I did try and where it to a friends wedding a month ago I went to put it on and it was broke again! I never got to wear it once since the repair that Jareds did! Now Jareds is telling us, once again, that they will repair it. We want a replacement piece being that this piece of jewelry has been so unreliable. They refused, told us they would get in touch with LeVian and get back in touch with us and then never did. When my boyfriend contacted them asking if LeVian was going to allow us to exchange it the manager said "you can forget getting your money back or another piece to replace this one. The necklace had a 30 day guarantee, that's it!" We are talking about a $13, 000.00 piece of crap now because who wants to wear a necklace that is constantly breaking and take the chance of losing it? They are so nice to you when you are in their store to buy something and the minute you come back in with a problem, which is their fault not mine, they treat you like a second class citizen. I will never, ever buy another piece of jewelry from them! My boyfriend has bought many items from this store in Houston, Texas on FM 1960. They should roll out the red carpet for him when he enters the store! He alone has kept this store from going under in a terrible economy! Idiots!
