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l29

Calabasas, US
Registration date: Apr 22, 2011
0 helpful votes

l29’s comments

Apr 22, 2011
4:20 pm EDT
I have a 2007 RX350. I hit the 70, 000 mile mark on my car and started to hear a strange noise. Since I was traveling from California to Arizona I took my car to to Bell Lexus in Arizona. Apparently my Rack and Pinion and power steering rack needed to be replaced and had apparently been leaking (even though there was no leaking ever observed by me and I am well aware to keep an eye out for these types of things). This never should have happened on a car with so few miles. This should be an embarrassment to Lexus, but really it was just an 1800.00 bill for me. So much for my safe car. My oil hose blew 5 months ago after great hassle of towing (which Lexus did not pay ), they said "oh didn't you get the recall letter". I finally received my recall letter last week.. Lexus needs to own up to customer satisfaction to maintain they're prisitne reputation, which in my view is very tarnished and undesereved at this point.