It appears ifp3 "contact" window is not compatible with Mac's Safari browser v. 3.2.1
Yesterday I attempted reaching them through using the above browser, message would not send. Today I used a Windows IE browser and was able to contact them. Realizing I employ Safari's "block pop ups" and thinking perhaps that this was the reason for the failing of "send" yesterday, I turned off my block pop ups option moments ago, went to the site and attempted a test message (via offering an explanation of what I was doing) and clicked send. It did not work.
This raises concerns regarding the overall compatibility with Macs though ifp3 states they are compatible. It looks as though I will be inquiring again.
I have been a customer of DirecTV for under a year now and have had two questionable business experiences with them.
The first experience was the initial billing set up and various options employed to reduce bill. That incident I have an extensive email history attempting to resolve billing issue around my account setup.
The most recent experience is the March 2017 increase. (My account is electronically debited at the end of each month with email notification coming mid month advising bill available for viewing. I use paperless billing),
Today in processing the automatic debit in the checking account I noticed the increase and not recalling having received any notification of such an increase, called DirecTV immediately. I spoke with a representative asking about the increase and any notification. I heard notification was sent with the January bill. I explained I used paperless billing asking if notification was at the bottom of the bill. (In the meantime looking up a copy of the Jan. bill on my computer). No information on the bill. I advised the rep no such information as was advised, after being put on hold, notification was sent me in the January email via link that notified me the January bill was available on line for viewing.
Ahh, now I need access to my email account on line; so conversation ended. I checked my on line email. Guess what!? NO link in the January 17th email either.
I am obliged to maintain a 2 year contract with DirecTV however it appears DirecTV is not contractually, ethically or morally obliged to their customers. At least not paperless customers.
It is an intriguing process to be in economic slow down, hear the president speak about accountability and continue to encounter greed and questionable practices by businesses. Lest the consumer be duped, let me say this one thing, ongoing nurturing to keep consumers loyal has died, while promising and not producing, greed and lying continue. Nothing has changed in corporate America!
January 2017 email attached as supporting document.
