fasthosts

Fasthosts is committed to Customer Satisfaction. I t is many years since these complaints were issued, and processes have changed significantly in that time. All customers now receive pro-active notifications of annual billings 30 days before they are charged to accounts. We also now have a customer care and complaints team who focus solely on ensuring experience like those described here are dealt with in the appropriate professional manner. If you would like to get in contact with Fasthosts please contact us on our local rate number [protected].

Fasthosts is committed to Customer Satisfaction. It is many years since these complaints were issued, and processes have changed significantly in that time. All customers now receive pro-active notifications of annual billings 30 days before they are charged to accounts. We also now have a customer care and complaints team who focus solely on ensuring experience like those described here are dealt with in the appropriate professional manner. If you would like to get in contact with Fasthosts please contact us on our local rate number [protected].

We're sorry you feel that way. Our contract terms and prices are shown at the point of checkout for each product which allows you to choose your term, monthly pay-&-go, Monthly Annual and Annual contract options for web hosting. We realise at times consumers make mistakes and we do adhere to a 30 day cooling off period should you wish to change your mind, after this time we do assume as would most companies that you wish to continue with the service. Businesses are not subject to a similar cooling off period as we expect them to have completed an amount of due diligence before signing up. We'd urge you to complain to us either in writing, in email or over our local rate phone number [protected]

Hi, from time to time we run offers on our products. These are always displayed as per ASA guidelines in the UK which have recently become even stricter. I can categorically deny that we increase the cost of our hosting each year, added to that were we to do so we would send you an amended Terms of Service notification to your registered email giving you a minimum of 30 days in which to contact us and ask to leave. We now send renewal reminders 30 prior to the end of our contracts to ensure consumers such as you are not caught out. And as always billing terms and dates are available in the billing section of you control panel. If you'd like to discuss this more I'd urge you to contact our team on [protected] to discuss.

Hi, from time to time we run offers on our products. These are always displayed as per ASA guidelines in the UK which have recently become even stricter. Contract details are shown at check and offer you a selection of options to choose from prior to accepting our terms of service. We send renewal reminders 30 prior to the end of our contracts to ensure consumers such as you are not caught out and would advise all customer to keep their contact details up to date. As always billing terms and dates are available in the billing section of you control panel. If you'd like to discuss this more I'd urge you to contact our team on [protected] to discuss.

Hi, were sorry you struggled to get into your account. We send everyone an email before migration to the new system to explain the changes and how to get into your account. We're always here though if you need any help, just call us on our local rate number [protected]

Thanks for posting these review sites, its always good to get feedback good and bad so we can improve in the future. We've listened and acted on a lot of the issues described on these sites, if you want to see what we've done please visit our blog http://blogs.fasthosts.co.uk/2011/04/customer-service-improvements

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