Just got denied after they sent their tech out. He sent them pics waited for a response and then proceeded to try to get the marks out of my dining room table. He failed, left half the table scratched and then they denied me. If they were going to deny the claim why didn't they tell the tech not to work on the table. I'm waiting to hear if they are going to repair the damage done by the tech. When I told them I was going to report them to BBB they said go ahead, we have an A+ plus rating and nothing you can say or do will change that. They are telling me that I lied when I told them about the damage. So it comes down to my word against theirs. they saidt the damage had been there for a very long time and was getting worse with age. I have had the table 1 1/2 years. What age? If you hear the words Ultrashield warranty run away as fast as you can.
