I ordered floral centerpiece for grandpa's 90th birthday party. They confirmed the order and delivery date/time and CHARGED ME FULL PRICE PLUS MEMBERSHIP instead of the discounted price on the printed receipt. NOTHING ARRIVED. When I called to investigate they said they gave the order to Star Flower Shops in Arizona and offered no reason for no delivery and offered no compensation or rectification. They said I would have to wait for a supervisor to call me. They had a complete lack of care or service and when I said I deserved a refund and that they should deliver this and offer me compensation they said if we refund you then you get no flowers. Then, THE LADY TOLD ME TO WAIT FOR A SUPERVISOR AND HUNG UP ON ME! I am livid and have contacted my credit card to dispute and credit the charges. DO NOT USE THIS COMPANY, they stink!