I am writing to tell everyone about the service at real insurance. Be aware that you will have VERY incompetant, uncaring, blunt and useless service from these people, and the damage was not my fault. My car was maliciously damaged at a railway station. I paid the excess of $1000. The policy says I do not have to pay the excess if they have the offenders name & contact details. The police caught and convicted and adult male. So far I have about 10 emails from the policeman ... and today, after may phone calls and forwarding the policemans emails to real insurance I have received my first email from real insurance that said
"Good afternoon,
As per request the below summary is in point form for a more transparent understanding with the current status of you claim.
-We are in the process of applying for the police report in order to retrieve the adult offenders details and seek recovery.
-As per email below dated Sunday, February 27, 2011 8:44 AM sergeant team leader has applied for your excess.
- AAA smash repairs have confirmed repairs are due to commence on the 4/4/2011 – repair invoice will come direct to Real Insurance.
Please advise if you need any further clarification.
Thank you
Mind you I emailed the manager this morning asking what is happening. A young lady phoned me with Insurance and Legal jargon that I had no idea what she was on about so I said email me so I can sit and see what you are telling me. Also, it consisted of two different coloured inks and 2 different fonts. This is a so-called professional company. What a joke.
And from what I have read here on this blog, it seems to confirm my thoughts that it may be a long, unneccesary, stupid before I see my $1000.
Oh and now I see Magna's and yes I may just tell you all about this shabby service too ...
