Add my name to the list. Very nice lady convinced me on the phone to switch from Time Warner. "Inside" install guy shows up right on time at 9:00 A.M. He plays around for a couple hours, gets my router, set-top boxes, etc., hooked up. At about noon, he leaves for three hours. When he comes back, he asks if the "outside" install guy has talked to me. Of course he hasn't. Only then, at about 3:00, does he tell me I'm too far from the box. I'll be telling EVERYONE about this experience. Idiots!