Had a similar experience with Dr. Moss here in Vancouver. She became defensive when I asked about more conservative options to treat a tooth issue and said she always recommends the most conservative approach. I consulted another dentist and discovered that not only could the issue be treated more conservatively (filling versus crown) but she had also diagnosed the problem in the wrong tooth. Needless to say I transferred my care immediately to the other dentist. Also, to comment on the reply that calls the initial complaintant "crazy" and then goes on to describe in detail how wonderful the dentist, office staff are, etc. in such glowing terms that one has to question whether they were written by a staffer - it appears that despite this aggressive rebuttal others have had the same experience and certainly I was not impressed by this dentist's manner or professional ability. Be wary.
