BEWARE if you do not cancel your contract with their company atleast 60 days before the end of your contract they will automatically roll you over for another 12 months!
I have been with this company for 6 years and had major issues with their wireless smoke detectors and their crappy technicians who dont know what they are doing! Took them about 2 months of coming to my house about 5 times to figure out what was wrong with the alarm. They changed out the whole system and there was still a problem then they finally figured out it was the wireless smoke detectors. If I wasnt so pissed I would laugh at how stupid they are.
I was told by one of their reps that I was no longer under a contract but he's also stupid because I came to find out that they rolled me over for another 12 months since I didnt cancel my acct 60 days before the end of the contract and I spent 45 minutes talking to a manager who said he cannot do anything that I am bound to the contract. He said he was sorry that I was "misinformed" but there is nothing he can do. I can either pay up until the end of the 12 months or he can sign me up for another 36 months and give me a better price. I have 9 months left on the roll over 12 months and I offered to pay for the next 3 months if he lets me out so that I can give my proper 60 days notice (well 90) but he said he cannot do that. He refused work with me even though I have been a good customer for 6 years. Given the option of me walking away happy with him letting me go 6 months ahead of time or unhappy with making me stick it out with his company for another 9 months he chose for me to stick it out with his company for another 9 months.
This company is heartless and has the worst customer service. They dont even care if their customers are happy, they only care about their pockets!
You cannot cancel with this company unless you pay out for the duration of your contract, there is no cancellation penalty. You either stay with them or pay them to the end of your contract.
Read all their fine print before you sign anything or better yet STAY AWAY!
BEWARE if you do not cancel your contract with their company atleast 60 days before the end of your contract they will automatically roll you over for another 12 months!
I have been with this company for 6 years and had major issues with their wireless smoke detectors and their crappy technicians who dont know what they are doing! Took them about 2 months of coming to my house about 5 times to figure out what was wrong with the alarm. They changed out the whole system and there was still a problem then they finally figured out it was the wireless smoke detectors. If I wasnt so pissed I would laugh at how stupid they are.
I was told by one of their reps that I was no longer under a contract but he's also stupid because I came to find out that they rolled me over for another 12 months since I didnt cancel my acct 60 days before the end of the contract and I spent 45 minutes talking to a manager who said he cannot do anything that I am bound to the contract. He said he was sorry that I was "misinformed" but there is nothing he can do. I can either pay up until the end of the 12 months or he can sign me up for another 36 months and give me a better price. I have 9 months left on the roll over 12 months and I offered to pay for the next 3 months if he lets me out so that I can give my proper 60 days notice (well 90) but he said he cannot do that. He refused work with me even though I have been a good customer for 6 years. Given the option of me walking away happy with him letting me go 6 months ahead of time or unhappy with making me stick it out with his company for another 9 months he chose for me to stick it out with his company for another 9 months.
This company is heartless and has the worst customer service. They dont even care if their customers are happy, they only care about their pockets!
You cannot cancel with this company unless you pay out for the duration of your contract, there is no cancellation penalty. You either stay with them or pay them to the end of your contract.
Read all their fine print before you sign anything or better yet STAY AWAY!
