Safeguard America reviews and complaints

My wife and I have been looking for a reliable security system. This guy came to offer us the equipment for free if we agree for using it for 3 months. The technician was horrible, he made 4 big holes in a single gang box. The crystal break sensor was not even calibrated as he did it with his mouth, imitating the sound when you break a crystal. I asked the technician for the name of the salesman and didnt know or didnt dare to tell so I guessed something is wrong with these guys. after he left I tried breaking a glass and guess what, nothing happened. I will call them to take this system out of my house.

I keep getting these calls too, despite my demands to take us off of their call list. They keep saying it is not a sales call, it is just survey to ensure my safety. But you know they are just going to use that information later to try to sell something. I also get a call and no one is there. Then a few minutes later another call and it's them. Their phone system didn't work properly the first time. They refuse to take me off their list even though I explicitly said do not ever call my number again. You wake up my sleeping baby, and disturb me when I am busy in the middle of something like a diaper change or when I finally get a moment of silence to sit down. YOU CALL AGAIN! When I was telling the guy that I do not want to be called by the company ever again, he wouldn't say okay, he just started arguing with me that I didn't understand. "It's not a sales call, all we are trying to do is ensure your safety." and then later he said someone may give me a "confirmation call" because I get a system for free. This is all just ways for them to get around the do not call list to get there foot in the door. Once they have established a "business relationship" with you they can send you a sales call regardless of the fact that you are on the do not call list. EVIL BS! ARRRGGGGGHH!

They call our home at least once a week, and we have asked them not to call. If you try to ask them any questions about who they are, or what they do, the customer service representative becomes very rude and has even hung up on us! This is definitely not a company that we would ever want to do business with! Just wish they would stop calling us.

The salesman pushed his way into my 81 yr old fathers house and proceeded to tell him he needed to upgrade his security system that he currently is using. My father thought he was from the company he is already signed up with. "Mike" proceeded to change the batteries in his alarm system he then pulled a piece of paper from my dads printer wrote something on it and told him to sign it. My dad was told he would have 6 months free, but he was billed immediately. No new equipment was installed and now my dad is paying for 2 alarm systems. Both my brother and I have called multiple times to get this stopped but can't get anyone to respond. This so called company is a complete scam. I have filed a complaint with Consumer Protection services and found they are in the top 10 scams out there. They must be stopped someway.

All they say about the cancellation of the contract with safe guard is absolutely true. Don't allow any of these sales rep. in your house if what you need is a quality service, and if you don't want to get rip off. STAY AWAY FROM THEM.

I have been dealing with a national, alarm company: Safegauard America, for months now. I contracted them to provide me with security services, but what I received was an inferior alarm system, terrible customer service and threats from their business office, to pay for a service, which I'm no longer receiving. Unfortunately, I'm not the only one having problems with this company. The reviews on their website indicate that many other's are having issues as well. Here's my story:

For 3 days and after countless phone calls, I still had incessant, beeping and blaring from my alarm system. The key pad would not recognize my alarm code, nor would it recognize any of the codes provided by the customer service agents, with whom I spoke. I was told several times and after numerous failed attempts to service me via phone, that a technician would need to be dispatched to service my system, but no one would be available for at least 2 ½ weeks. No one cared that the constant beeping and blaring was interrupting my sleep and interfering with my daily life. I couldn’t even make phone calls from my own home, due to this noise. After 3 days of this, I finally figured out how to take the system apart, no thanks to any of those incompetent agents working in the customer service department. They obviously knew nothing about my alarm and kept instructing me to try things that either weren’t working or not doable. After that experience, I contacted Safeguard, both by phone and mail, informing them that I no longer wanted their service. I then called another company, ADT, to supply me with my safety needs. When the ADT technician came to install my new system, he told me, that Safeguard's equipment was substandard and “old” and it would continue to be problematic as long as I had it. The service I received, from Safeguard, was the worst I have ever encountered. Now, the company refuses to let me out of my contract, even though, I'm not receiving any services from them. They continue to make numerous phone calls, while I am at work and home at night, even after being told to cease. They have threatened to take me to small claims court to collect there charges and report a delinquency to the credit bureau. I'd tried to work with Safeguard's “team” of agents, but they failed to deliver, thus breaching their end of the contract. I'm concerned, not only for myself, but, since this company advertises heavily in my neighborhood, my neighbors as well.

The collections agent, who has been harassing me is Jeremy Stuck [protected]. The company's address is 55 Sebethe Dr. Cromwell, CT [protected]. I'm hoping that this email prevents anyone else, from enduring the same problems which I have encountered.

Today I came home to an angry wife she looked on her phone and found that safeguard has taken out 198.00 for key fobs that we already sent back to them, we got the information for the fobs with the tracking #s from USPS saying they received them it's been since JULY, this has been going on since 7/16/15 the tracking # is EI [protected] US from post office 21045 at 1:45pm to be delivered by the17th of July to security systems INC. 55 Sebethe drive Cromwell, CT. 06416 on the tracking system YOU RECIEVED THEM AT 11:34 AM IT WAS SIGNED BY L QUINN PUT MY MONEY BACK IN MY ACCT!

All the crap in this page is bull**** this company sucks

Safeguard America is a terrible company! Their sales personal don't tell you all the details of the contact, they just want to make a sale!
I called to cancel the service due to medical expenses, the manager I spoke with only gave me a speech about if I terminated the contract then Safeguard America would lose money. They only cared about their profit margin and not my well being. The contract does state that you can terminate the contract early if both parties agree. Well Safeguard America will NOT agree! Also watch your billing statements! Safeguard America will nickel and dime you when they get a chance.
I’ve only been hassled by Safeguard America and if I don’t feel comfortable talking to this company on the phone, I’m really afraid what will happen if someone tries to break into my house!

I love Safeguard and my rep "Luke" in Florida stays in touch with me almost every few months. He is a genuine and no BS rep I met him from him being out in the field and I have given him 2 referrals because this system is a gem. As a former law enforcement officer I know the facts. 2 way voice by this company and their super fast reaction time is why I'm
So well protected. There is no automatic renewal in Florida. Love my system.

I work for ADT and yes there is a cancellation policy and they will send you to collections if you cancel early. I have customers who have been very angry that had to cancel and want out of the contract which ADT likes to call an "agreement" . I can't do anything for them. They owe the amount up to when it expires. I have AT&T and I know when I got my cell phones that I'd be turned over to collection if I cancel, I read the contract. I don't understand why people want your neck when they can't pay. It's not my fault. Then they call the employee the crook? Guess what, if I quit, the company will still be there operating with the same policies, it's got nothing to go with me.

I work for ADt And yes it auto renews after two years. Sorry . A contract is a contract. I have gotten screamed at for the same reason. That I have misled people, blah blah. I have a contract with my cell phone. I know what I can do and what I cAnt and I don't fault them for their business plan.

For all the people complaining about auto renew... Check out the new florda state law, auto renew no longer exists. If you idiots would do your research and read your contracts you would realize the only problem is your stupidity and inability to fulfill your agreed to contracts. I am a safeguard America customer and happen to know (through said research) that safeguard does not make a penny on customers until their 31st month of a 36 month contract due to free equipment, salaries and commissions. They are in the business for the long haul and how would that be possible if all you idiots said was true. Act like you went to school and do some research.