My wife and I purchase a prime week with Starwood Hotels at the Sheraton Mountain Vista in Beaver Creek Colorado almost ten years ago. This is a prime week and always allows for a great week of snowboarding. We've only stayed there and haven't ever tried to transfer anywhere else so at lease we haven't dealt with the issues I've read through previous post's.
Anyway, we called to inform them we would be taking advantage the week we own which is always the 12 week of the year. We called over 3 months in advance just to find out our week is unavailable and that a unit will not be available for almost a month later, which is the last week the resorts are even open. Obviously, this is also one of the busiest and worst weeks to try to ski.
I’m still trying to figure out how they can give away a week that we own. What is the point of purchasing a specific week if it’s not available? If anyone’s up for a civil suit I’m game. :) Even if we don’t win at least they know we’re not all just going to sit back an let them make up the rules as they go.
I am glad I read everyone’s' post so I can become acquainted with any future issues I may experience.
Good Luck.
