This is true with fast food and hiring teenagers in general. The ones who get away with calling in last min, not turning up etc. are usually gormless [censor]ing dweebs who contribute nothing anyway and so aren't noticed or cared about by shift management. in fact, the management probably gets bonuses by making the good ones work twice as harder for the same pay to cover for the absence of others.
your friend is a [censor] who is clearly unreliable and unfit for work.
Kim Hobbs - in principle, it is a tiny bit stingy of the management to not give you the toy (e.g. they could just charge you 3 ice cream cones, $1.50, to cover the cost of the toy or something). However, rules are rules. What do you think Burger King is, a social service? The store did absolutely nothing wrong and, as a cash business, were only following company policy. So quit throwing your bloody toys out of the pram and grow up, because we all know you're going to go back eventually anyway.
E. Anthony - not everyone in the kitchen is capable of operating tills and taking orders. Still, in this instance they seemed too gormless and [censor]witted to tell a cashier or manager about your presence, and the manager should definitely lose her job. Totally unacceptable.
seriously now, you can't expect her to give out her full name and details to you just like that. She's a Burger King manager, not a ###ing politician.
something doesn't seem right here. Any manager caught yelling at customers (unless in retaliation to abuse) usually doesn't last very long in the business.
there's really nothing wrong with using large bills. you should have verbally attacked the silly sod and reduced her self-esteem to nothing in front of the other customers.
this makes absolutely no sense.
sometimes its possible for managers to become jaded and apathetic towards legitimate complaints, as people will often try and scam their way into getting free food through fake complaints. Your arrogant demand of a free burger probably set her off.
But then you had a receipt proving they [censor]ed up, so yeah. Shudda stayed in her drive-thru lane and argued for as long as possible to [censor] up her timers.
worst complaint ever, i'm sure society in general would appreciate it if people like you stayed far away from any sort of retail establishment.
Although Carol sounds like a [censored]bag, these kids have gotta learn somehow. Nice managers who are too lenient on employees = shoddy service and lousy work ethic.
Burger King is not a social service funded by your taxes. They're a private business. If they tell you to park up, don't argue - just [censor]ing do it.
You'll find managers and crew members will laugh at you a lot less when you stop being such an arrogant bellend.
foxxydoxxy is most definitely not a valued customer. what an arrogant, self-entitled [censor] you are. take it on the chin and grow up!
shudda thown your burger at her face!
There's no way you can prove any of it, so the manager was well within his rights not to take your allegations seriously.
Having said that, he sounds like an enormous [censor]. You weren't asking for anything, so there was no reason for him not to take your complaints into consideration. He should definitely be reported for poor, unprofessional customer service.
What Dale said is absolutely true. However, where I work, it's very much appreciated when a customer/organization with a very large order notifies us on the phone well in advance, rather than just rocking up at the store and dropping the huge order on us during a rush. The manager sounds like a bellend.
brok - it's called living in a polite society. Not everyone is an arrogant [censor] who starts banging their fists at the slightest instance of bad customer service.
Allergies are treated very seriously by fast food stores. If you tell them your allergy every single time you make an order, you will be guaranteed the correct food. And if they still mess up after that, you can always sue.
Richard - it's no wonder the manager got all 'sassy' with you. She was trying to help you and correct the situation, and all you could do was incessantly argue and belittle her. It seems like you were more interested in her lie (a pointless and inconsequential one) than getting any food. Customers like you are annoying as [censor] and are no fun to deal with.
15 minutes is pathetic for a fast food drive thru and you definitely deserve compensation for that one.
Yeah, if you weren't so stupid as to call the wrong store, I'm sure the complaint would have been handled differently. As it was, by saying the other store would replace the order, you basically gave Mack no choice in the matter, which must have pissed him off a little.
Besides, how would he know you weren't trying to scam him?
after you dropped the burger, you should have thrown it at the manager's face. Then the crew members would be laughing at him.
yeah this is one of the least convincing complaints I've come across.
It's amazing how stores like this continue to be in operation and seem to magically escape/survive corporate audits.
the spatula should have been washed and sanitized at the very least.
this is always the problem with employing kids. they are immature and treat fast food jobs as some sort of extended yoof club. however, it's entirely the fault of the lax, pathetic management that this particular store was so out of hand and they should all be fired immediately.
kids need work ethic and respect battered into their brains as soon as they start, otherwise not only will they make life miserable for everyone else there, but they'll probably become deadbeats later in life.
sad thing is, a lot of customers actually have the nerve to complain about heavy-handed managers...
