I agree with all that's written. I have confirmation to cancel their premium service two days after purchasing when I found out they hadn't a clue about Windows 7, corrupted my computer and lied to me. I was on the phone for 45 min. with 3 people (that I could barley understand) and all they could do was try to "hard sell" me to keep the from canceling. I finally hung up after asking what the confussion was in the word "Cancel". I contacted my credit card company disputing the charge and I'm not beyond contacting the BBB or my State Attorney General Fraud Division if they give me any more lip service.
