I also bought Samsung washer and dryer from Pacific Sales in Irvine, Ca. The installers refused to install the washer because the water drain was too short to reach. Too make it short, the installer didn't know what they were talking about and it was not short. They were going to tie the drain hose only with plastic zip hose tie and not use hose guide like the manual states and provided. I called Samsung on 1/6/2011 and the installer didn't undo one of the part. After many calls to the store they final came but didn't bring any missing parts. They told me to call Samsung and order it myself even though they threw it away. Again, they were supposed to come out and check on installation and see what was missing (4 differents parts are missing) but no show without any notice. I have been calling and left many message for store manager, Moulton, and no response since 1/11/2011.
