You are wrong. NWP is only a billing service. Your bill is reflective on the cost of utilities by your city. NWP only bills out the actual cost charged by your local utility district. They are a billing service, not the utility company. It's amazing how many of these complaints are mis-directed. If you have an issue with your bill, then your management needs to adjust it to keep you happy, because you're getting billed based on the billing method your property's management company chose to use. NWP is just the "messenger"