I have been trying to resolve some old tickets that I have been paying on (even though I am unemployed). I still am managing to pay, but I can't always pay the same amount. Anyway, my last payment was an online payment where I paid 300.00 on 3 separate tickets each in November 2010. So anyway I skip one month due to stress of the holidays and me being a single parent and just involved in an accident where my car was totalled. So I have no car, no job, and I am trying to survive in a small town as a single mom where there are literally NO jobs available. Anyway, so I BORROW money to make a payment and I usually pay online but it wouldn't allow me to. I call the courts and they said it was referred to GC services *this is LA County courts*. I go online to gc services ecourt online payment to make payments on everything but its locked and I can't access it. So I call them. I get transferred 3 different times and they won't even ALLOW me to speak or even ask a simple question. Ok fine, so I finally get to a person. First they were extremely rude, didn't understand them because the girl was super loud and had this obnoxious power trip attitude from the beginning. All I wanted to do is make a payment and get an immediate receipt. I like to know my payment isn't going into some big black hole (its BORROWED money so I don't feel right about just offering my debit info or check over the phone) They tell me the only other way is to send by Moneygram at the nearest CVS, and so I did. I called to clarify that if I made ONE payment of 150.00, that it would go to 3 separate tickets for 50 dollars each. The person said yes. Spoke with 2 different people just to be sure. A Miss Rodriguez and Rosa "Something" (you can't understand anything they say even when you ask them to spell it out) I paid today 150.00 by MoneyGram and though I do have a receipt I still feel as if my payment went into outer space somewhere because when I called back to give them the reference number for the payment, they started with the threats of WAGE GARNISHMENT. I CALLED THEM they didn't call ME! I am in full cooperation and I was then told that the payment was pending but that it went to only ONE ticket. To make matters worse, I wanted to make an additional payment online once this payment had posted but it hasn't posted yet, and so here I sit wondering if I just paid into the black hole or what. I don't know how these people are in business when as a cooperative customer you are treated like garbage even as you are PAYING! DON'T THEY GET IT! If you are nice you'll get PAID. Some people are obviously idiots who have no intention to pay their debts, but don't screw with those who are WILLING! If I can't trust the company to post payment as they promised, then I have no incentive to give them a DIME! Every penny counts for me right now, and I'd rather NOT DRIVE than throw my money away. Thanks so much! If there is someone at GC SERVICES who is a decent human being who ACTUALLY is WILLING to help resolve debt without being a jerk by all means send me a message. But I have friends who are attorneys THANK GOD and I will document every little detail from here forward. If you employees are so helpful why don't you tell us where to call for help to actually be treated respectfully. Which department is it that is deemed SO respectful? So far I haven't seen anything online but complaints.
