I have had the same problem with my XPS8300. They have replaced Monitor, cable, video card, hard drive, Blu Ray DVD player. Still can't get DVD Blu Ray part to work, and can't keep the printers printing wirelessly, and now can't get them to print at all. I have all the services available. this has been going on for the last 3-4 months. I keep getting bumped up to next level. Techs try really hard and long to fix, but no Joy. What I want to know is how to get in touch with someone who can do something about the service. I believe that the corporation makes it impossible to contact someone important. We are stuck with the little guy.
