Hi Homescho,
Thank you for reaching out to me for assistance. I was happy to hear from you. I have sent you a direct email regarding your concerns.
Here is some information regarding our Authorization Process. When you submit your order, the initial credit card authorization is only for in-stock products that are available to ship. We do not authorize our customer’s credit cards for merchandise that is not in stock. Merchandise on backorder will be authorized when it becomes available.
Once items are shipped, the funds are debited from your account. The initial authorization is release as soon as your package ships. Also, you are not charged for merchandise that has been canceled.
Your complete order is in the process of being shipped and should be shipped shortly. I really hope you and your family enjoy the items that you purchased for gifts.
Happy Holidays!
Melanie Pyott
Customer Support Specialist
Hi Robbed2,
I’m sorry to hear that you did not receive your order or a response to your inquiry.
According to the tracking details provided by UPS, the package has been returned to sender due to incorrect address.
I will send a private email with additional details to you.
Best Regards,
Melanie Pyott
Customer Support Specialist
Hi Anna M,
I am truly sorry to hear that you have not received your order and also for the last response you received from our company.
We strive to provide efficient and friendly Customer Service and regret that the service you received was not typical of the level of service we strive to provide.
I will be looking into this further and provide you with an update on the status of your order.
If you have further questions or concerns you may contact me at help@lakeside.com.
Best Regards,
Melanie Pyott
Customer Support Specialist
Hi Anna M,
I am happy to hear that you received the MP4 player in time to give to your son at Christmas.
I have also forward your feedback to our Management Team for further review.
If I can be of any further assistance to you now or in the future, please not hesitate to contact me directly.
Best Regards,
Melanie Pyott
Customer Support Specialist
Hi Mr K,
I’m sorry that the color of your item did not meet your expectations.
All of our products come with a 100% Satisfaction guarantee. Products can always be returned to us for a replacement.
In addition, we would never want a customer to pay twice for shipping an item back for replacement. I would like the opportunity to make this situation right for you. Please contact me at helpline@ltdcommodities.com with your account information. I will respond to you immediately to make sure we come to a satisfactory resolution.
I hope to hear from you soon!
Best Regards,
Melanie Pyott
Customer Support Specialist
LTD Commodities
