I read my story over and over again here. I was caught up in the controversy myself! I ordered the boots online, (i like a good deal) and received confirmation in the mail. Once they sent me a confirmation number for a chinese shipping company, my stomach began to twist. I knew this wasn't right. I felt uncomfortable when I tried to go on the website and retrieve the refund information and it wouldn't open. I sent an angry email or two to the company, who replied in broken English..
hi,
the return address as below:
Name: cai li fan
Address: Feng huang shan post office putian city Fu jian province 351100 China
Tel: [protected]
1:Inside the shoes box please write your order number, name, which payment method was made and what reason for return, refund or exchange.
2: Please mark ' Returned Goods' on the shipping form at post office.
Thank you!
3:After ship out the package, please email the tracking number to us so that
we can check and serve you
customer service
The language threw me off. I received the boots and they're a decent knockoff, with odd sizing. Ugg boots normally run large, so these were too small for me as these ran true to normal sizing. I angrily called Bank of America. I told them the whole story, and the lovely woman filed a complaint. She said that they would credit me my purchase and send me a confirmation of the claim. It could take up to 90days to process, but I am pleased. Some things are just too good tobe true, and you must learn the hard way.
