I am in the process of complaining to the Better Business Bureau and our state's Attorney General's office about Toshiba's poor customer service, and warranty. My Toshiba Satellite Notebook A665 was purchased on July 18, 2010 and that's when my nightmare began. It has had three major failures, (Hard Drives and Mother Boards)! It's two months old! I only got to use it for only 14 days! I told Toshiba's Customer Care Department, that I was told by their technicians that due to the severity of my laptop's problem, I would be sent a new laptop. NOT True! Instead Toshiba Customer Care Rep "Manny" sent it to the Kentucky Depot. When I finally got it back, it wouldn't load so "Manny" sent me a FedEx box and I sent it to Simi Valley for their engineers to diagnose! I spent $1500 at Best Buy and all I got was a useless laptop and "warranty". I'm tired of all the "hours" on the phone with Toshiba techs and Customer Care Reps... I'm tired of getting hung up on, getting laughed at, getting abused by an unprofessional company! I'm tired of Toshiba Technicians promising me a new laptop but the Customer Care Rep, "Brittany" telling me: "I understand what you are going through and I'd be upset too; but there is nothing I can do for you! We have to wait for it to have another major failure before we can escalate it." What? You've got to be kidding me! You want my laptop to fail 4 times before you escalate it? I wonder what that means Toshiba? Escalate it? In the meantime my useless warranty is running out! And they know it! And now you know it too!
