On August 30th I purchased one year of technical support from Iolo. They fixed the then current problem. I have downloaded System Mechanic 10. The Windows Security Center on my computer will not run the new software program. (Anti-Virus) After searching through many, many pages of suggestions and tutorials, I found a place where I could ask for help by E-mail. According to their web-site all technical Support services are free. I'm asking myself what I spent the $199.00 for. There seems to be no way to access this product. There was a white cross icon on my computer which I thought would access this service. It was called "logmein.com" this is a free service with which to link two parties together. This site had nothing to do with Iolo. I spent $199.00 for a service that cannot be accessed. Also on Iolo's website there is a record of my purchasing 3 years of System Mechanic; but no record of my purchasing the premium service. I checked my credit card statement and found that the charge was, in fact; to Iolo Laboratories.
