As part of the corporate communications team at NorthStar Alarm, please know that your encounters with a few of our sales reps and feedback have helped us identify and successfully resolve many of the issues mentioned in some of the comments above. We apologize for these unfortunate occurrences, but thank you for helping us continue to grow and improve our business practices.
Our representatives must follow a very thorough process with any new contract. To clarify any misunderstandings that may occur, there is then a recorded Quality Assurance call that reconfirms the individual's understanding of the terms. After the system is installed there is a 2nd Quality Assurance call that once again reconfirms that the system was installed according to the customer’s expectations and specifications on the agreement, that they understand how to use it, and that they understand the terms of their contract.
If you have encountered a sales representative who you feel intentionally mislead you or have had any other situations that have not been addressed or resolved, please contact me directly as soon as possible so I can assist you.
Anais M.
Phone: 801.373.7827 ext. 100
Email: anais@northstaralarm.com
This is Anais at NorthStar. First, I want to apologize profusely for the problems you have been having resolving this issue. If you could please contact me directly at 801.373.7827 ext. 100 or email me directly at anais@northstaralarm.com, I will personally make sure to address the problem with our Customer Care Manager and see that we resolve it immediately.
Thank you in advance and I apologize again for any misunderstanding. We definitely want to make things right.
-Anais M.
Marketing and Corporate Communications
NorthStar Alarm
801.373.7827 ext. 100
anais@northstaralarm.com
Hi Shelby!
This is Anais with NorthStar. I wanted to apologize for any misunderstandings and frustrations you've experienced with our company and I definitely want to help resolve the situation any way that I can. I've forwarded this message to the Director of Operations and have spoken with him personally about your situation to see how we can clear up any confusion and make things right. Again I want to apologize profusely for any mistreatment you have received, as that is not in alignment with the core values we constantly strive to operate under here at NorthStar. If you could please email me directly at anais@northstaralarm.com with your customer info and the best time to reach you (or you can call me at my direct extension below), we can try to resolve this as soon as possible.
Thank you for bringing this to our attention and helping us improve our business practices.
Regards,
Anais Moody
Corporate Communications
801.373.7827 ext. 100
anais@northstaralarm.com
Hi there,
This is Anais with NorthStar. I just came across your post and first wanted to apologize for any misunderstandings and frustrations you've experienced with the sales representative and/or our company--I definitely want to help resolve the situation any way that I can! I've forwarded your message to our Director of Operations and have spoken with him personally about your situation to see how we can clear up any confusion and make things right. Again I want to apologize profusely for any miscommunication there has been or if you feel you have been mistreated in any way, as that is not in alignment with the core values we constantly strive to operate under here at NorthStar. If you could please email me directly at anais@northstaralarm.com with your customer info and the best time to reach you (or you can call me at my direct extension below), we can try to resolve this situation as soon as possible.
Thank you for bringing this to our attention and helping us improve our business practices.
Regards,
Anais Moody
Corporate Communications
801.373.7827 ext. 100
anais@northstaralarm.com
