Your post is difficult to understand due to your grammar and run-on sentences. Have you tried calling the location and asking for a manager?
Your grammar and run-on sentences make your post fairly difficult to understand.
"I am 70 yrs old, not involved in team sport anymore"
I don't think you're their target audience.
The BBB won't be able to assist you. Your best option would be to contact their corporate office or the location owner (if they have one).
Your complaint and comments are difficult to read due to your run-on sentences. That being said, you may want to report this to corporate or the manager so that she can be re-trained.
Please don't respond to this comment with anything religious. It could offend others.
"I'm under cover police"
Sounds legitimate!
"It also appears that you not only have no intent on assisting"
If the user above had no intent on assisting you, why would they comment here? Why would they ask questions and give advice? Why would I inform you that this website is not affiliated with Sears?
"you have no power or avenues to do so."
Additionally, once I advised you that Sears would not assist you here, why did you continue to post?
Technically he has the right to kick you out at any time as it is private property. It is not up to you to determine if an employee is busy.
Do you purchase food every time you're there and leave upon finishing?
Did you try just doing a return and then separate purchase instead of an exchange?
