Your inferior equipment decides to malfunction in my vehicle. But instead of simply fixing it and sticking with being able to rip me off at R180 a month (after initially being ripped off at R270 a month and having your promises to have it reduced further delayed for 5 months, due to someone or some system 'forgetting'), you charge clients a call out fee R385 for your technician to fix your own broken device. How insane is that considering that I don't even know where the freakin' thing is fitted?! Imagine that - a cellphone network provider's customer paying their technician to fix their own network tower?!) . Then I called Tracker to cancel my contract, and Kothatso says I need to give them a month's notice. So my options are; I stick with Tracker and get ripped off paying their technicians or I leave them and get ripped off paying for another month hoping that their system won't 'forget' that I've cancelled. I'm done with you guys this time. 'Its in the terms and conditions' is also not a helpful answer, especially when it gets repeated as if I'm deaf. If this in fact how you do business, so be it. At least it is made public now.
